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What worked for us setting up journey mapping

tom_vance_81ffb

Trying to get NPS surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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dana_hale_e54b3

Have you tried routing it through Salesforce? Fixed the the health score gap for us.

diego_quinn_a96d1

We measure the health score weekly now and it's made journey alerts decisions much easier.

paul_pratt_3aac9

+1. The Slack step is where ours kept breaking.

jack_carr_fa397

Same setup here. In our case it came down to the feedback widget being too broad.

theo_calvi_f9694

Honestly segments didn't move response rate for us. Microsoft Teams did more.

felix_calvi_a1c37

Honestly dashboards didn't move NPS for us. Snowflake did more.

wade_ng_45b82

Spent a week on this. The fix was tying journey mapping to the account owner field.

kiran_marsh_d87d3

Spent a week on this. The fix was tying the in-app survey to the account owner field.

cole_nair_6793c

We hit this too. Scoping response routing to enterprise accounts first made it manageable.