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Our playbook for journey alerts across new onboarding cohorts

tom_reyes_6c647

Trying to get auto-theming right for renewals at risk. The defaults don't quite fit. What did you change?

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zoe_lund_43df4

Curious what cadence you landed on. We over-asked and CSAT tanked.

zoe_okafor_f5535

+1. The Segment step is where ours kept breaking.

maya_rourke_8f8dd

We hit this too. Scoping the in-app survey to new onboarding cohorts first made it manageable.

ivy_rourke_8c6be

We hit this too. Scoping CES tracking to our SMB tier first made it manageable.

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