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Reusable journey alerts setup we share with new CSMs

ravi_pratt_edc73

We're working through NPS surveys and we moved to a quarterly cadence. Curious how others have handled it, especially around renewal rate. Any rules of thumb?

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Comments

felix_rourke_9a0b9

Honestly CSAT surveys didn't move CES for us. Microsoft Teams did more.

nina_nair_f0f69

Curious what cadence you landed on. We over-asked and churn tanked.

nina_ng_4069d

+1. The Marketo step is where ours kept breaking.

ruth_soto_71774

Worth checking your renewal rate window. Ours was skewed until we narrowed it.

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