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Stopping NPS from sliding after we rolled it out to the support team?

nadia_webb_98443

Quick one. Since volume tripled after launch, our NPS has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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tara_ng_4fb7e

Spent a week on this. The fix was tying segments to the account owner field.

marcus_rourke_e862f

Spent a week on this. The fix was tying segments to the account owner field.

bea_nair_283b7

+1. The Zendesk step is where ours kept breaking.

owen_frei_1d270

Curious what cadence you landed on. We over-asked and CSAT tanked.

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