nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do you handle NPS surveys when we moved to a quarterly cadence?

esme_trin_d4c14

We're working through the feedback widget and we switched CRMs last month. Curious how others have handled it, especially around the health score. Any rules of thumb?

Find more posts tagged with

NPS

Comments

ruth_carr_1aa56

+1. The HubSpot step is where ours kept breaking.

jack_hale_fea61

We hit this too. Scoping NPS surveys to self-serve users first made it manageable.

liam_rourke_0be3a

Curious what cadence you landed on. We over-asked and CSAT tanked.

maya_okafor_770b9

Worth checking your CSAT window. Ours was skewed until we narrowed it.

tom_dunn_d183b

Have you tried routing it through Slack? Fixed the NPS gap for us.

Quick Links

All Categories
Recent Posts
Activity
Unanswered
Groups
Help
Best Of