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Intercom vs Salesforce for pushing segments data?

nadia_quinn_d6450

Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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lena_boyd_95ba2

Spent a week on this. The fix was tying the in-app survey to the account owner field.

felix_holt_fec3f

Worth checking your NPS window. Ours was skewed until we narrowed it.

elena_webb_faf0d

Worth checking your churn window. Ours was skewed until we narrowed it.

wade_vance_b2506

Honestly the in-app survey didn't move CSAT for us. Microsoft Teams did more.

sam_lund_29432

Have you tried routing it through HubSpot? Fixed the churn gap for us.

owen_marsh_8dc04

We hit this too. Scoping the feedback widget to trial users first made it manageable.

omar_voss_9f39f

Spent a week on this. The fix was tying auto-theming to the account owner field.