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Roles and permissions for new onboarding cohorts on the NPS surveys?

omar_rourke_c88ad

Quick one. Since we switched CRMs last month, our response rate has been all over the place. Is that a journey alerts config issue or are we reading it wrong?

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felix_carr_a62f2

Curious what cadence you landed on. We over-asked and CES tanked.

yuki_dunn_54b97

Honestly CES tracking didn't move time-to-resolution for us. HubSpot did more.

maya_lund_68311

Same setup here. In our case it came down to segments being too broad.

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