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the feedback widget behaving oddly since volume tripled after launch — ideas?

gus_trin_3d689

Trying to get journey alerts right for trial users. The defaults don't quite fit. What did you change?

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Feedback Widget

Comments

bea_vance_05093

We measure CES weekly now and it's made CSAT surveys decisions much easier.

priya_sato_3a5e4

We hit this too. Scoping the feedback widget to new onboarding cohorts first made it manageable.

theo_holt_b2cec

Same setup here. In our case it came down to dashboards being too broad.

aisha_ng_4987f

Spent a week on this. The fix was tying the feedback widget to the account owner field.

cole_trin_f7643

+1. The HubSpot step is where ours kept breaking.

ruth_holt_b0f32

We measure NPS weekly now and it's made the feedback widget decisions much easier.