Quick one. Since we rolled it out to the support team, our churn has been all over the place. Is that a the in-app survey config issue or are we reading it wrong?
Honestly NPS surveys didn't move response rate for us. Marketo did more.
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Same setup here. In our case it came down to NPS surveys being too broad.
Spent a week on this. The fix was tying CES tracking to the account owner field.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
