We're working through CES tracking and we rolled it out to the support team. Curious how others have handled it, especially around CSAT. Any rules of thumb?
Honestly auto-theming didn't move churn for us. Intercom did more.
Same setup here. In our case it came down to journey alerts being too broad.
Curious what cadence you landed on. We over-asked and renewal rate tanked.
Have you tried routing it through Zapier? Fixed the CSAT gap for us.
