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Is there a way to break out CSAT by our SMB tier?

lena_dunn_7a385

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

paul_vance_98ef4

Honestly the feedback widget didn't move CSAT for us. Snowflake did more.

ivy_rourke_40df4

Have you tried routing it through Marketo? Fixed the the health score gap for us.

paul_calvi_496a5

We measure response rate weekly now and it's made journey mapping decisions much easier.

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