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Microsoft Teams integration setup tips for our SMB tier?

jack_marsh_632a2

Trying to get NPS surveys right for renewals at risk. The defaults don't quite fit. What did you change?

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tara_rourke_6e9a6

Same setup here. In our case it came down to segments being too broad.

esme_boyd_3c8ce

We measure the health score weekly now and it's made segments decisions much easier.

ruth_reyes_4f7a0

Spent a week on this. The fix was tying journey alerts to the account owner field.

sam_calvi_c3acc

We hit this too. Scoping journey alerts to enterprise accounts first made it manageable.

marcus_marsh_5f6a2

Spent a week on this. The fix was tying journey alerts to the account owner field.

hana_vance_d2f16

Same setup here. In our case it came down to NPS surveys being too broad.

maya_soto_173d0

Spent a week on this. The fix was tying journey alerts to the account owner field.

ned_frei_00d5c

+1. The Microsoft Teams step is where ours kept breaking.