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Roles and permissions for renewals at risk on the segments?

dana_lund_0cc3e

We're working through journey alerts and we added a second product line. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

theo_carr_d3e98

Honestly response routing didn't move CSAT for us. HubSpot did more.

zoe_okafor_ec479

+1. The Zapier step is where ours kept breaking.

gus_vance_eddb4

Honestly the in-app survey didn't move response rate for us. Zendesk did more.

ned_sato_947f6

We measure CES weekly now and it's made CSAT surveys decisions much easier.

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