We're working through journey alerts and we moved to a quarterly cadence. Curious how others have handled it, especially around response rate. Any rules of thumb?
Following. We're about to do the same thing for our SMB tier.
Curious what cadence you landed on. We over-asked and churn tanked.
Spent a week on this. The fix was tying dashboards to the account owner field.
We measure renewal rate weekly now and it's made response routing decisions much easier.
Spent a week on this. The fix was tying response routing to the account owner field.
Have you tried routing it through Snowflake? Fixed the response rate gap for us.
Honestly the feedback widget didn't move churn for us. Intercom did more.
