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Is there a way to break out NPS by enterprise accounts?

sam_rourke_131a5

Trying to get segments right for our SMB tier. The defaults don't quite fit. What did you change?

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Comments

tara_sato_b51be

+1. The Marketo step is where ours kept breaking.

tom_mehta_cafa3

Honestly response routing didn't move time-to-resolution for us. Zendesk did more.

nina_dunn_1e650

Have you tried routing it through HubSpot? Fixed the CES gap for us.

nadia_quinn_d3297

Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.

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