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CSAT surveys behaving oddly since we moved to a quarterly cadence — ideas?

owen_holt_686bb

Quick one. Since we switched CRMs last month, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

mira_calvi_c4d7c

+1. The Zendesk step is where ours kept breaking.

nina_ng_4069d

Same setup here. In our case it came down to CSAT surveys being too broad.

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