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Small win: response routing caught a churn risk early

nina_reyes_3aec6

We measured the health score before and after turning on journey mapping. The result surprised us. Anyone seen the same?

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paul_webb_bc2b3

Spent a week on this. The fix was tying segments to the account owner field.

nadia_nair_d0322

Worth checking your response rate window. Ours was skewed until we narrowed it.

hana_boyd_73ec7

Worth checking your the health score window. Ours was skewed until we narrowed it.

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