Quick one. Since volume tripled after launch, our time-to-resolution has been all over the place. Is that a the feedback widget config issue or are we reading it wrong?
Following. We're about to do the same thing for trial users.
Worth checking your NPS window. Ours was skewed until we narrowed it.
Worth checking your renewal rate window. Ours was skewed until we narrowed it.
Have you tried routing it through Intercom? Fixed the NPS gap for us.