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Best way to set up CES tracking for renewals at risk?

owen_mehta_a0d56

Posting this for enterprise accounts. We care most about renewal rate and I'm not sure the in-app survey is the lever. Talk me out of it?

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Comments

felix_trin_cd3c8

We measure response rate weekly now and it's made NPS surveys decisions much easier.

tara_carr_2c318

Following. We're about to do the same thing for trial users.

jack_sato_1fc29

We hit this too. Scoping NPS surveys to our SMB tier first made it manageable.

gus_sato_9e96a

We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.

mira_trin_1312a

Spent a week on this. The fix was tying segments to the account owner field.

lena_hale_33974

Curious what cadence you landed on. We over-asked and the health score tanked.

carl_marsh_3a820

+1. The Zapier step is where ours kept breaking.