We measured the health score before and after turning on NPS surveys. The result surprised us. Anyone seen the same?
Same setup here. In our case it came down to journey alerts being too broad.
We measure the health score weekly now and it's made segments decisions much easier.
Following. We're about to do the same thing for trial users.
Same setup here. In our case it came down to segments being too broad.
Curious what cadence you landed on. We over-asked and CES tanked.
Have you tried routing it through Salesforce? Fixed the CSAT gap for us.