We measured CSAT before and after turning on the in-app survey. The result surprised us. Anyone seen the same?
Curious what cadence you landed on. We over-asked and NPS tanked.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Same setup here. In our case it came down to auto-theming being too broad.
Spent a week on this. The fix was tying journey mapping to the account owner field.