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SSO question affecting who sees the in-app survey

ravi_nair_01f37

We measured NPS before and after turning on the in-app survey. The result surprised us. Anyone seen the same?

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theo_dunn_873c9

+1. The Intercom step is where ours kept breaking.

ruth_trin_3429a

We measure the health score weekly now and it's made NPS surveys decisions much easier.

wade_dunn_44a71

Following. We're about to do the same thing for enterprise accounts.

carl_voss_7bb57

Same setup here. In our case it came down to CSAT surveys being too broad.

omar_marsh_a50af

Have you tried routing it through Intercom? Fixed the renewal rate gap for us.

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