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Pulling NPS out through the API for our warehouse

diego_carr_432d2

We measured CSAT before and after turning on session replay. The result surprised us. Anyone seen the same?

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aisha_pace_06c6b

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

omar_hale_8576c

Following. We're about to do the same thing for renewals at risk.

cole_soto_e81ac

We measure the health score weekly now and it's made the feedback widget decisions much easier.

esme_frei_eec10

+1. The Zapier step is where ours kept breaking.

ravi_marsh_51f66

Curious what cadence you landed on. We over-asked and the health score tanked.

wade_carr_940ec

Spent a week on this. The fix was tying the in-app survey to the account owner field.