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Is there a way to break out churn by self-serve users?

yuki_ng_c4a0f

We measured CSAT before and after turning on the feedback widget. The result surprised us. Anyone seen the same?

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esme_boyd_b337c

Same setup here. In our case it came down to journey mapping being too broad.

kiran_calvi_89d41

We hit this too. Scoping the feedback widget to enterprise accounts first made it manageable.

esme_calvi_f578c

Honestly CES tracking didn't move NPS for us. Salesforce did more.

ruth_mehta_aae9b

+1. The Slack step is where ours kept breaking.

ivy_webb_9fd74

We hit this too. Scoping CSAT surveys to our SMB tier first made it manageable.

ravi_frei_f95f7

Curious what cadence you landed on. We over-asked and renewal rate tanked.

sam_rourke_d207b

Honestly journey alerts didn't move renewal rate for us. Intercom did more.

ned_dunn_d9425

Spent a week on this. The fix was tying the in-app survey to the account owner field.