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Our playbook for dashboards across trial users

nadia_mehta_ebf9f

Posting this for enterprise accounts. We care most about churn and I'm not sure CES tracking is the lever. Talk me out of it?

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ravi_nair_01f37

Worth checking your churn window. Ours was skewed until we narrowed it.

liam_reyes_01c3e

We measure renewal rate weekly now and it's made dashboards decisions much easier.

ruth_dunn_a2dc7

Honestly response routing didn't move the health score for us. Microsoft Teams did more.

tom_ng_62013

We measure time-to-resolution weekly now and it's made auto-theming decisions much easier.

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