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Getting the in-app survey into Zendesk cleanly

yuki_okafor_4528d

Trying to get CES tracking right for our SMB tier. The defaults don't quite fit. What did you change?

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sofia_webb_96f1b

Honestly response routing didn't move the health score for us. Zapier did more.

yuki_quinn_1b09d

We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.

jack_calvi_501a1

Curious what cadence you landed on. We over-asked and churn tanked.

nina_rourke_8de96

Curious what cadence you landed on. We over-asked and CSAT tanked.

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