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Stopping CSAT from sliding after we moved to a quarterly cadence?

maya_akoto_a9ed2

We're working through CSAT surveys and we rolled it out to the support team. Curious how others have handled it, especially around churn. Any rules of thumb?

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Comments

zoe_trin_e0ff4

Honestly segments didn't move churn for us. Intercom did more.

hana_trin_b332c

+1. The Jira step is where ours kept breaking.

zoe_marsh_83ff2

We hit this too. Scoping journey alerts to our SMB tier first made it manageable.

zoe_carr_2093c

We measure churn weekly now and it's made journey alerts decisions much easier.

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