Trying to get the in-app survey right for self-serve users. The defaults don't quite fit. What did you change?
We hit this too. Scoping journey alerts to self-serve users first made it manageable.
Following. We're about to do the same thing for enterprise accounts.
Have you tried routing it through Zendesk? Fixed the CES gap for us.
We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.
Worth checking your NPS window. Ours was skewed until we narrowed it.
