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Template: closing the loop on trial users in 24h

sofia_boyd_1a4e0

We measured NPS before and after turning on CSAT surveys. The result surprised us. Anyone seen the same?

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priya_akoto_9db0a

Worth checking your CSAT window. Ours was skewed until we narrowed it.

yuki_akoto_b0ce1

We hit this too. Scoping auto-theming to new onboarding cohorts first made it manageable.

jack_webb_f639e

+1. The Zapier step is where ours kept breaking.

carl_pace_d51bb

+1. The Slack step is where ours kept breaking.

zoe_okafor_ec479

Honestly segments didn't move the health score for us. Zapier did more.

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