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How do you handle NPS surveys when we rolled it out to the support team?

gus_okafor_40b64

We measured renewal rate before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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jack_quinn_816e2

Following. We're about to do the same thing for enterprise accounts.

bea_reyes_ec4ba

Curious what cadence you landed on. We over-asked and the health score tanked.

mira_lund_a21d9

Honestly session replay didn't move renewal rate for us. Marketo did more.

nadia_carr_f62d6

Curious what cadence you landed on. We over-asked and renewal rate tanked.

cole_okafor_ac5ce

Have you tried routing it through Intercom? Fixed the the health score gap for us.

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