Quick one. Since we moved to a quarterly cadence, our time-to-resolution has been all over the place. Is that a segments config issue or are we reading it wrong?
Following. We're about to do the same thing for renewals at risk.
Have you tried routing it through Marketo? Fixed the time-to-resolution gap for us.
We hit this too. Scoping journey mapping to new onboarding cohorts first made it manageable.
+1. The Salesforce step is where ours kept breaking.
We hit this too. Scoping response routing to trial users first made it manageable.
