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Reusable CSAT surveys setup we share with new CSMs

omar_nair_4a1d0

Trying to get segments right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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ned_webb_27b43

Same setup here. In our case it came down to NPS surveys being too broad.

ruth_quinn_22c04

Have you tried routing it through Zapier? Fixed the churn gap for us.

priya_pace_5672b

Curious what cadence you landed on. We over-asked and the health score tanked.

jack_soto_3cdad

Same setup here. In our case it came down to the feedback widget being too broad.

cole_mehta_5f982

Curious what cadence you landed on. We over-asked and CSAT tanked.

priya_boyd_d1844

Honestly session replay didn't move CSAT for us. Jira did more.

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