Posting this for renewals at risk. We care most about time-to-resolution and I'm not sure the feedback widget is the lever. Talk me out of it?
Spent a week on this. The fix was tying response routing to the account owner field.
Spent a week on this. The fix was tying journey alerts to the account owner field.
Following. We're about to do the same thing for new onboarding cohorts.
Same setup here. In our case it came down to CES tracking being too broad.
Same setup here. In our case it came down to journey alerts being too broad.
