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How do you handle the in-app survey when we added a second product line?

ivy_trin_e4627

Posting this for our SMB tier. We care most about CES and I'm not sure journey mapping is the lever. Talk me out of it?

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ravi_marsh_0ed92

Have you tried routing it through Snowflake? Fixed the CES gap for us.

lena_lund_da744

Following. We're about to do the same thing for trial users.

esme_nair_e8a80

Worth checking your CES window. Ours was skewed until we narrowed it.

hana_boyd_d923c

Honestly CSAT surveys didn't move time-to-resolution for us. Jira did more.

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