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Is there a way to break out NPS by trial users?

esme_rourke_780c9

Posting this for enterprise accounts. We care most about churn and I'm not sure segments is the lever. Talk me out of it?

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NPS

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priya_rourke_06bc1

Honestly dashboards didn't move CSAT for us. Microsoft Teams did more.

nadia_frei_a0823

+1. The Marketo step is where ours kept breaking.

marcus_webb_48ff3

We measure CSAT weekly now and it's made CES tracking decisions much easier.

tara_rourke_0244a

We hit this too. Scoping the in-app survey to self-serve users first made it manageable.

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