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What we shipped with journey alerts this quarter

priya_webb_d88cd

We're working through CSAT surveys and we switched CRMs last month. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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Comments

kiran_akoto_a572f

Curious what cadence you landed on. We over-asked and the health score tanked.

elena_holt_074c3

We measure CES weekly now and it's made the feedback widget decisions much easier.

elena_sato_1f0a3

Have you tried routing it through Slack? Fixed the time-to-resolution gap for us.

dana_carr_72971

Worth checking your CSAT window. Ours was skewed until we narrowed it.

nadia_akoto_98c3f

+1. The HubSpot step is where ours kept breaking.

bea_ng_1466b

Spent a week on this. The fix was tying CES tracking to the account owner field.