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How do you handle response routing when we switched CRMs last month?

elena_akoto_f502b

We measured renewal rate before and after turning on response routing. The result surprised us. Anyone seen the same?

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Response Routing

CRM Migration

Comments

lena_pratt_9eb02

Spent a week on this. The fix was tying journey alerts to the account owner field.

kiran_okafor_d9bde

Same setup here. In our case it came down to segments being too broad.

sofia_dunn_6914b

We hit this too. Scoping journey alerts to renewals at risk first made it manageable.

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