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SSO question affecting who sees auto-theming

tara_quinn_c0970

Trying to get the in-app survey right for new onboarding cohorts. The defaults don't quite fit. What did you change?

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liam_rourke_cc261

Honestly journey alerts didn't move CSAT for us. Zendesk did more.

esme_rourke_780c9

Spent a week on this. The fix was tying segments to the account owner field.

esme_carr_61a49

Have you tried routing it through Zendesk? Fixed the churn gap for us.

liam_vance_e6898

Have you tried routing it through Jira? Fixed the renewal rate gap for us.

sam_soto_ca674

We hit this too. Scoping response routing to new onboarding cohorts first made it manageable.

elena_frei_a0680

Following. We're about to do the same thing for trial users.