Posting this for trial users. We care most about CSAT and I'm not sure auto-theming is the lever. Talk me out of it?
We measure response rate weekly now and it's made CSAT surveys decisions much easier.
We hit this too. Scoping auto-theming to enterprise accounts first made it manageable.
Have you tried routing it through Jira? Fixed the CSAT gap for us.
We hit this too. Scoping the in-app survey to renewals at risk first made it manageable.