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Stopping churn from sliding after we scaled past 5,000 accounts?

nina_sato_83401

We're working through session replay and we scaled past 5,000 accounts. Curious how others have handled it, especially around CSAT. Any rules of thumb?

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theo_voss_55043

Have you tried routing it through Slack? Fixed the response rate gap for us.

marcus_pratt_f37f7

Honestly CES tracking didn't move renewal rate for us. Jira did more.

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