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Getting journey alerts into Slack cleanly

ivy_frei_1aed4

We measured time-to-resolution before and after turning on CES tracking. The result surprised us. Anyone seen the same?

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wade_quinn_cc3d5

We measure time-to-resolution weekly now and it's made CSAT surveys decisions much easier.

tara_rourke_eb4f0

Spent a week on this. The fix was tying response routing to the account owner field.

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