Posting this for self-serve users. We care most about CSAT and I'm not sure dashboards is the lever. Talk me out of it?
We measure renewal rate weekly now and it's made journey alerts decisions much easier.
Same setup here. In our case it came down to segments being too broad.
Have you tried routing it through Microsoft Teams? Fixed the the health score gap for us.
Same setup here. In our case it came down to auto-theming being too broad.