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How do you handle journey mapping when we scaled past 5,000 accounts?

marcus_reyes_8cd79

Quick one. Since volume tripled after launch, our churn has been all over the place. Is that a auto-theming config issue or are we reading it wrong?

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Comments

priya_holt_6842e

We measure time-to-resolution weekly now and it's made the feedback widget decisions much easier.

carl_lund_fd98e

Worth checking your response rate window. Ours was skewed until we narrowed it.

priya_frei_a0fe0

Curious what cadence you landed on. We over-asked and response rate tanked.

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