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Getting session replay into Microsoft Teams cleanly

bea_dunn_11ddd

Quick one. Since we added a second product line, our CES has been all over the place. Is that a response routing config issue or are we reading it wrong?

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felix_carr_207e4

We hit this too. Scoping journey mapping to renewals at risk first made it manageable.

dana_holt_ebbbc

+1. The Zapier step is where ours kept breaking.

omar_marsh_12545

Have you tried routing it through Microsoft Teams? Fixed the CES gap for us.

carl_pace_d2ff8

We hit this too. Scoping dashboards to trial users first made it manageable.

liam_soto_4b6fd

Following. We're about to do the same thing for new onboarding cohorts.

mira_vance_93022

Honestly response routing didn't move the health score for us. Marketo did more.

bea_akoto_808f0

Have you tried routing it through Zendesk? Fixed the response rate gap for us.