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Stopping churn from sliding after we added a second product line?

mira_pace_c5fc2

Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a segments config issue or are we reading it wrong?

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Comments

jack_mehta_7a0b7

Curious what cadence you landed on. We over-asked and NPS tanked.

yuki_akoto_b421c

Worth checking your NPS window. Ours was skewed until we narrowed it.

maya_quinn_c4629

+1. The Zapier step is where ours kept breaking.

hana_trin_ce814

+1. The HubSpot step is where ours kept breaking.

tom_frei_a1645

Same setup here. In our case it came down to dashboards being too broad.

wade_vance_db497

Honestly the in-app survey didn't move churn for us. Salesforce did more.