We're working through session replay and we rolled it out to the support team. Curious how others have handled it, especially around response rate. Any rules of thumb?
Worth checking your NPS window. Ours was skewed until we narrowed it.
Curious what cadence you landed on. We over-asked and time-to-resolution tanked.
Same setup here. In our case it came down to NPS surveys being too broad.
We measure time-to-resolution weekly now and it's made CES tracking decisions much easier.
Same setup here. In our case it came down to dashboards being too broad.
Spent a week on this. The fix was tying the in-app survey to the account owner field.
Following. We're about to do the same thing for enterprise accounts.
Same setup here. In our case it came down to journey mapping being too broad.
