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Our playbook for auto-theming across trial users

ned_dunn_f301f

Quick one. Since we moved to a quarterly cadence, our CSAT has been all over the place. Is that a NPS surveys config issue or are we reading it wrong?

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Comments

kiran_quinn_91dfa

We hit this too. Scoping segments to renewals at risk first made it manageable.

owen_soto_dc17f

Curious what cadence you landed on. We over-asked and churn tanked.

priya_carr_35449

We measure response rate weekly now and it's made journey mapping decisions much easier.

lena_marsh_f7fda

Honestly dashboards didn't move NPS for us. Snowflake did more.

tara_carr_94958

Honestly dashboards didn't move CSAT for us. Jira did more.

bea_rourke_3c509

Spent a week on this. The fix was tying segments to the account owner field.

yuki_holt_61a55

Curious what cadence you landed on. We over-asked and renewal rate tanked.

ivy_pratt_fdc41

Spent a week on this. The fix was tying auto-theming to the account owner field.