Quick one. Since we rolled it out to the support team, our renewal rate has been all over the place. Is that a segments config issue or are we reading it wrong?
Worth checking your time-to-resolution window. Ours was skewed until we narrowed it.
Following. We're about to do the same thing for self-serve users.
Spent a week on this. The fix was tying NPS surveys to the account owner field.
Same setup here. In our case it came down to the in-app survey being too broad.
+1. The Zendesk step is where ours kept breaking.
