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Template: closing the loop on trial users in 24h

kiran_vance_d56a8

Posting this for trial users. We care most about CSAT and I'm not sure NPS surveys is the lever. Talk me out of it?

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diego_hale_5fc6d

Spent a week on this. The fix was tying auto-theming to the account owner field.

dana_mehta_526f0

Have you tried routing it through Microsoft Teams? Fixed the NPS gap for us.

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