nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How do you handle auto-theming when we scaled past 5,000 accounts?

lena_boyd_a5826

Quick one. Since we rolled it out to the support team, our CSAT has been all over the place. Is that a journey mapping config issue or are we reading it wrong?

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omar_nair_67ee0

Curious what cadence you landed on. We over-asked and time-to-resolution tanked.

diego_rourke_11b76

Curious what cadence you landed on. We over-asked and CES tanked.

tara_pace_936b0

Spent a week on this. The fix was tying response routing to the account owner field.

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